At Jennifer’s Cosmetics, we are committed to delivering your skincare essentials quickly, safely, and reliably. Every order is carefully prepared and packaged to ensure your products arrive in excellent condition.

Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During product launches, promotions, or holiday seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available). Many skincare brands follow similar order-processing practices to ensure products are securely packaged before shipment.

Shipping Destinations

We currently ship to:

• United States
• Canada
• United Kingdom
• Australia
• Selected international destinations

If your country is not available during checkout, please contact our customer support team for assistance.

Estimated Delivery Times

Delivery times begin after your order has been processed.

Please note that these are estimated delivery times and may vary depending on your local courier, customs processing, weather conditions, or other unforeseen delays.

Shipping Costs

Shipping costs are calculated automatically during checkout based on:

• Delivery location
• Order weight
• Shipping method selected

Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details (where supported by the shipping carrier).

If you do not receive your tracking email within 48 hours after shipment, please contact our support team.

International Shipping

For international orders:

• Delivery times may be longer due to customs clearance.
• Import duties, taxes, customs fees, or VAT (if applicable) are the responsibility of the customer.
• Jennifer’s Cosmetics is not responsible for delays caused by customs authorities.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Jennifer’s Cosmetics is not responsible for orders delivered to incorrectly entered addresses.

If you notice an error immediately after placing your order, please contact us as soon as possible. We’ll do our best to update your order before it ships.

Lost, Delayed or Damaged Packages

If your package:

• Arrives damaged
• Appears lost in transit
• Has not arrived within the expected delivery window

Please contact us within 7 days of the expected delivery date with:

• Your order number
• Full name
• Photos (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Delivery Delays

While we strive to meet all estimated delivery times, delays can occasionally occur due to:

• Severe weather
• Customs inspections
• Carrier delays
• High shipping volumes
• Public holidays

We appreciate your patience in these situations.

Refused Deliveries

If an order is refused or returned because:

• The address provided was incorrect
• Customs duties were not paid
• The package was unclaimed

Shipping charges are non-refundable, and any return shipping fees may be deducted from your refund.

Need Help?

Our customer support team is always happy to assist with any shipping questions.

Please include:

• Your Order Number
• Full Name
• Email Address
• A brief description of your inquiry

We aim to respond to all customer inquiries within 24–48 business hours.